77abc one's Privacy Policy
Your personal information is very important to us. In this policy we clearly explain — what information is collected, why it is collected, and how it is kept secure.
Table of Contents
1 Introduction and Scope
This privacy policy applies to the 77abc one platform and all its services. When you visit our website, create an account, or use any service, you are considered to have automatically accepted the terms of this policy.
77abc one is committed to ensuring a safe and transparent environment for users in Bangladesh. You are requested to read this entire policy carefully before using our services. Our Terms and Conditions contain all the general rules for using the service in detail — reading both documents together will give you a complete understanding of your rights and responsibilities.
All sections of the platform — slot games, live casino, sports betting, and other services — operate under this same privacy policy. We maintain the highest standards in protecting user information.
2 Types of Information Collected
77abc one collects different types of information at different stages. Details are provided below:
2.1 Registration and Account Information
When you open an account at 77abc one, you are required to provide the following information:
- Full name and date of birth (for age verification)
- Username and password
- Mobile number and email address
- Current address
- National ID or passport number (for identity verification)
2.2 Financial Information
During deposit and withdrawal processes, we collect the necessary mobile banking details — such as bKash, Nagad, Rocket, or Upay account numbers. This information is used solely to complete transactions and is stored with the highest level of security.
2.3 Automatically Collected Information
When you use the platform, the following information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and pages visited
- Game play history and betting records
- Login time and location data
2.4 Support and Communication
If you seek support via our live chat or email, that conversation may be recorded. This is used to improve service quality and provide you with better support in the future.
3 Purpose of Using Information
77abc one uses the collected information only for specific and legitimate purposes. These purposes are clearly stated below:
3.1 Account Management
Information is used to create, verify, and maintain your account. This includes identity confirmation, password recovery, and account security monitoring.
3.2 Processing Financial Transactions
Financial information is used to complete deposits and withdrawals, maintain transaction history, and identify suspicious activity. Preventing fraudulent transactions is essential to protecting all our users.
3.3 Service Improvement
By analysing your usage patterns, we improve the platform experience. We analyse which games are most popular and where users encounter problems, and use this information to improve the service.
3.4 Legal Compliance
We are prepared to comply with applicable laws and provide information to authorities as required. This is done only within the scope of legal obligations.
3.5 Responsible Gaming
As part of our responsible gaming policy, we monitor betting patterns. If problematic gambling behaviour is noticed in any user, we can actively provide support.
4 Data Storage and Security
All data stored on 77abc one's servers is protected with industry-standard SSL encryption technology. Our technology team monitors security 24 hours a day.
4.1 Technical Security Measures
- SSL/TLS encryption — for all data transfers
- AES-256 encryption — for stored data
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Two-step verification (OTP) facility
4.2 Data Retention Period
All information is retained while your account is active. Even after an account is closed or deactivated, certain information may be kept for a specified period as required by law. Financial transaction records are generally retained for up to seven years.
4.3 Access Control
Only authorised staff can access your information for specific purposes. Each access is logged and reviewed regularly. Strict policies are followed to prevent internal security breaches.
5 Sharing Information with Third Parties
77abc one may share information with third parties in limited and specific circumstances. These cases are clearly stated below:
5.1 Payment Processors
To complete transactions via bKash, Nagad, Rocket, and Upay, the necessary information is shared with the relevant payment processors. This information sharing is solely for processing transactions and is governed by the respective institution's own privacy policy.
5.2 Game Providers
Our game providers — including Evolution, Pragmatic Play, PG Soft, and JILI — may collect gameplay data. This data is primarily used to ensure the smooth operation of games.
5.3 Legal Authorities
Information may be provided to government authorities under a court order or legal obligation. This is always done within the limits of applicable law.
5.4 Business Transfer
In the event of a business merger or acquisition, user information may be transferred. In such circumstances, we will notify users in advance.
6 Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the 77abc one website. These help improve your browsing experience and ensure the platform functions correctly.
6.1 Essential Cookies
These cookies are essential for the core functionality of the website. This includes maintaining login sessions, security verification, and saving user preferences. Disabling these cookies will prevent the website from working properly.
6.2 Analytical Cookies
These cookies help us understand how users use the platform. Which pages are visited most, where users spend the most time — we use this information to improve the service.
6.3 Cookie Controls
You have the option to accept or reject cookies through your browser settings. However, please note that disabling essential cookies may make some important parts of our service difficult to use.
7 User Rights
77abc one believes that every user has clear rights over their own personal information. Your rights are detailed below:
7.1 Right to Know
You have the right to know what information we hold about you. If you contact the support team, we will provide you with a summary of your information.
7.2 Right to Correction
You have the right to correct any incorrect or incomplete information in your profile. This can be done through account settings or via the support team.
7.3 Right to Close Account
You can close your account at any time. We try to make the process simple and quick. However, please note that some information may be retained for a specified period as required by law.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive our promotional emails or messages, you have the right to unsubscribe at any time. This can be done from the preferences settings in your account.
7.5 Data Portability
You have the right to receive a copy of the information associated with your account. We will respond to such requests as quickly as possible.
8 Protection of Minors
All services of 77abc one are for persons aged 21 or above only. The protection of minors is one of our highest priorities.
8.1 Age Verification
We verify age using the date of birth and national ID provided at registration. If an account holder is found to be under 21 years of age, that account will be immediately closed.
8.2 Information of Minors
We do not intentionally collect personal information from any person under 21 years of age. If any minor's information has been collected by mistake, it will be deleted immediately.
If parents believe their child is using our platform, they are requested to notify our support team immediately.
9 Policy Changes and Updates
This privacy policy may be revised from time to time as technology, business conditions, and legal requirements change. All changes will be published on this page and the date of the update will be noted at the top of the page.
9.1 Notice of Significant Changes
If any important change is made, we will send a notification to the registered email or mobile number. Continued use of the platform after a change will be considered acceptance of the revised policy.
9.2 Previous Versions
If you wish to view a previous version of this policy, please contact our support team. We keep a record of the history of policy changes.
To learn more about all our policies, visit the About Us page, where the values and commitments of 77abc one are set out in detail.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. 77abc one is always ready to respond to any matter relating to the protection of user information.
10.1 Support Channels
Our support team provides assistance in both Bengali and English, seven days a week, twenty-four hours a day. You can contact us via live chat or email.
10.2 Email Contact
For written communication on any privacy-related matter, email us at: [email protected]
10.3 Response Time
We try to respond to privacy-related requests and complaints as quickly as possible. Complex matters may take a little longer to resolve, but we treat every request seriously.
This privacy policy applies to all services on the 77abc one platform and is effective from January 2025. Additional terms that apply when using specific services work as a supplement to this policy.